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General Terms and Conditions for Hotel Accommodation

General Provisions

1.1. These General Terms and Conditions (hereinafter referred to as "GTC") summarize the contractual content under which Adventor Hotel Ltd. (9740 Bükfürdő, Golf út 4., hereinafter referred to as the "Service Provider") contracts with its Guests for the use of its accommodations and services.
1.2. Individual conditions do not form part of these GTC, but they do not exclude the conclusion of separate, special agreements with travel agents, organizers, or others, each with specific terms suitable for the respective business. By concluding the contract, the guest acknowledges the contents of these GTC, and in the absence of a different agreement, they are considered binding.

Contracting Parties

2.1. The Guest utilizes the services provided by the Service Provider. If the Guest directly places an order for services with the Service Provider, the Guest becomes the contracting party. The Service Provider and the Guest become contractual parties together, provided that the conditions are met (hereinafter referred to as the "Parties").
2.2. If the order for services is placed with the Service Provider by a third party on behalf of the Guest (hereinafter referred to as the "Intermediary"), the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obligated to verify whether the third party represents the Guest legally.

Method and Conditions of Service Utilization

3.1. Upon the Guest's oral or written request – by letter, fax, email, website, or other electronic means – the Service Provider always sends a written offer. If no specific order is received within 48 hours of sending the offer, the Service Provider's obligation to provide the offer ceases.
3.2. The Contract is concluded in writing when the Service Provider sends a written confirmation (including written confirmation sent through electronic channels) of the Guest's written or online reservation, thus constituting a written Contract.
3.3. Verbal orders and/or order modifications are binding only if confirmed in writing by the service provider. Verbal reservations, agreements, modifications, or their verbal confirmation by the Service Provider are not contractually valid.
3.4. The Service Provider is not obliged to enter into a contract (provide services) and may reject the Guest's offer or request for services without giving reasons.
3.5. The Contract for accommodation services is for a specified period.
3.6. If the Guest permanently vacates the room before the specified period expires, the Service Provider is entitled to the full consideration specified in the Contract. The Service Provider is entitled to resell the vacated room. If the Guest does not utilize the ordered "extra" services – such as medical, cosmetic, or other services – and does not cancel them within the deadline provided for each service (as per 9.5.), or if the Service Provider does not provide a cancellation option due to the nature of the service, the Guest is required to pay a penalty equal to 100% of the price of the respective service.
3.7. The condition for utilizing accommodation services is that Guests must prove their identity in accordance with legal requirements before occupying the room. No one may reside in the hotel without notification.
3.8. Any modification and/or supplement to the Contract requires a written agreement signed by the Parties.

Commencement and Termination of Accommodation / Check-in; Check-out /

4.1. The Guest has the right to occupy the rented premises from 3:00 PM on the agreed day.
4.2. If the Guest does not arrive by 12:00 AM on the agreed day, the Service Provider may withdraw from the contract unless a later arrival time has been specified.
4.3. The Guest must vacate the room by 11:00 AM on the day of departure.
4.4. Depending on hotel occupancy, early arrival and late departure may be provided for a fee, the prices of which can be found at the reception or on the https://greenfieldhotel.hu/general-information website. If the Guest wishes to avail themselves of this service, they must inform the reception the day before arrival.

Extension of Accommodation

5.1. The Guest's request for extending their stay requires the prior written consent of the Service Provider. In this case, the Service Provider may stipulate reimbursement of the services already provided. The Service Provider provides a separate form for extending the service to the Guest.
5.2. If the Guest does not vacate their room by 11:30 AM on the departure day indicated at check-in, the Guest must pay a late check-out fee. If the Guest does not vacate the room by 6:00 PM and the Service Provider has not given prior consent to extend the stay, the Service Provider may bill the room rate for an additional day, and simultaneously, the Service Provider's service obligation ceases.

Prices

6.1. The room rates operated by the Service Provider's hotel (Rack Rate) are displayed in the hotel room and at the hotel reception. Price lists for other services are available in the respective hotel departments (restaurant, medical services, wellness, golf).
6.2. The Service Provider may change its advertised prices without prior notice (e.g., due to package rates or other discounts). Once the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider cannot change the accommodation price.
6.3. The Guest can always inquire about service prices at the hotel reception before receiving the service.
6.4. When announcing prices, the Service Provider indicates the applicable tax rates (VAT, tourist tax) at the time of the offer, as regulated by law. The published prices include the VAT prescribed by law but do not include the tourist tax, which must be paid on-site. The Service Provider passes on any additional costs due to changes in tax laws (VAT, tourist tax) to the contracting party with prior notice. A 15% service charge applies in the hotel's restaurant, café, wellness bar, and room service. The service charge for banquet services (food and drink) is 8%.

Offers, Discounts

7.1. Current offers and discounts are advertised on the hotel's website. The advertised discounts apply only to individual room bookings.
7.2. Advertised discounts cannot be combined with any other discounts.
7.3. The booking of the Service Provider's products subject to special conditions, group bookings, or events, is subject to conditions specified in a separate contract.

Child Discounts

8.1. For children accommodated in the same room as their parents, the following accommodation and meal discounts apply:

8.2. Extra beds are only available in certain room types (Classic and Superior).
8.3. Prior coordination with the service provider is required for requesting extra beds at the time of booking.
8.4. Child and family discounts for other room types can be found on the https://greenfieldhotel.hu/general-information page.

Cancellation conditions

9.1. Unless otherwise specified in the offer by the Service Provider, the reservation can be canceled free of charge up to 7 days prior to arrival. In case of cancellation beyond the deadline or failure to cancel, the hotel will invoice 50% of the price of the ordered services as a penalty.
9.2. If the contracting party has not ensured the use of accommodation services by advance payment, credit card guarantee, or in any other way specified in the Contract, the Service Provider's service obligation ceases on the 7th day prior to the arrival date.
9.3. If the contracting party has secured the accommodation services with advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will apply the full amount of the paid advance as a penalty as specified in the Contract. In this case, the room is reserved for the contracting party until 11:00 on the day following the arrival date, after which the Service Provider's service obligation ceases.
9.4. The Service Provider reserves the right to establish terms and conditions different from those mentioned above for products subject to special conditions, such as promotional offers, group travel, or events, in individual contracts.
9.5. Cancellation of other services (wellness, medical treatments, golf, restaurant) is possible up to 2 hours before use. If no cancellation is made by the specified deadline, the service provider is entitled to charge 100% of the ordered service amount to the guest's account.
9.6. Meals included in the service package cannot be canceled or exchanged for cash.

Rejection of contract performance, termination of service obligation

10.1. The Service Provider is entitled to terminate the contract for accommodation services with immediate effect, thus refusing to provide services, if:

10.2. If the contract between the parties cannot be fulfilled due to "force majeure" reasons, the contract terminates.

Payment method, guarantee

11.1. The consideration for the ordered services can be paid on-site in cash (in Hungarian Forint or Euro), by bank card accepted by the Service Provider, or by transfer or online payment. The exchange rate of room rates is based on the foreign exchange rate valid on the arrival date set by the Hungarian National Bank.
11.2. In the case of a transfer, unless otherwise agreed with the Service Provider, the Guest must transfer the consideration for the ordered services to the hotel's bank account before the specified day of arrival in such a way that the amount is credited to the hotel's bank account by the arrival date or the transfer is evidenced by an irrevocable statement issued by the Guest's bank.
11.3. Guaranteeing individual room reservations is possible by providing credit card details or making advance payments.
11.4. Other payment methods on-site: Széchenyi Recreation Card, vouchers issued by the hotel and/or contracted partners.
11.5. The Service Provider reserves the right to request a guarantee for the settlement of the consideration for additional services consumed by the guest, i.e., services exceeding the ordered services, from the contracting party or the guest. These guarantees may include:
(a) credit card guarantee: a deposit will be determined depending on the length of stay, which will be blocked on the credit card until departure,
(b) service deposit: the deposit can be settled in cash upon arrival. Any unused amount will be refunded upon departure.
11.6. For payment by credit card, the necessary data must be provided in advance, and the detailed description of the payment procedure and conditions is as follows:
After ordering the selected products, you will be redirected to the website of K&H Bank, where you can make the payment with your bank card through the transaction carried out by the Bank, which is currently considered the most secure and encrypted method. Our customers only need to select "payment by bank card" when choosing the payment method, then enter the card number and expiration date on the K&H Bank payment server. K&H Bank accepts VISA, VISA Electron, MasterCard, and Maestro cards.
We can only accept bank cards issued exclusively for electronic use if the bank issuing the card allows its use! Please inquire with your bank whether your card can be used for online purchases.
After a successful purchase, K&H Bank will issue an authorization number for the transaction, which should be written down or printed out. In case of an unsuccessful transaction, K&H Bank will communicate the cause of the error in an error message.
The cardholder (guest) must report any payment complaints in writing immediately after using the service, but no later than within 3 days. The Service Provider will decide on the method and extent of any compensation within 15 days of receiving the complaint.

Accommodation guarantee

12.1. If the Service Provider's hotel cannot provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational issues, etc.), the Service Provider is obliged to arrange the Guest's accommodation immediately.
12.2. The Service Provider is obliged to provide/offer the substitute accommodation at the price specified in the Contract for the specified duration - or until the obstacle is removed - at another hotel of the same or higher category. The Service Provider shall bear all additional costs of providing substitute accommodation.
12.3. If the Service Provider fully complies with these obligations or if the Guest accepts the substitute accommodation offered to him/her, the contracting party cannot subsequently claim compensation.

Pets

13.1. Pets can be brought into the Service Provider's accommodation facility after prior agreement with supervision by the Guest, can access the hotel room, and use common areas for accessing the rooms, but they are not allowed to visit other areas (restaurant, pool, etc.). The additional fee for pets is listed in the current price list.
13.2. The Guest is fully responsible for any damages caused by the pet and is obliged to pay the cost of any extra cleaning on-site, the amount of which is also listed in the current price list.
Guest Rights
14.1. By entering into an accommodation service contract, the Guest is entitled to the customary use of the rented premises and to the usual use of the facilities provided by the accommodation establishment for Guests, without any special conditions, as well as to customary service during the opening hours specified.
14.2. During the period of stay at the accommodation, the Guest may lodge a complaint regarding the performance of the services provided by the Service Provider. The Service Provider undertakes to handle complaints received in writing (or recorded in a protocol by them) during this period. The Service Provider handles any complaints on an individual basis. Complaints can be submitted in writing to the following address and contact details:

14.3. The Guest's right to lodge a complaint ceases upon departure from the accommodation.

Guest Obligations

15.1. Payment of the agreed fee: by the deadline specified in the confirmation, or upon termination of the accommodation service contract.
15.2. If Guests bring food or drinks into the hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for these (so-called "corkage" for drinks). It is prohibited to take food/drink from the hotel's catering units for hotel guests.
15.3. Prior consent from the Service Provider must be obtained before operating electrical appliances brought into the accommodation by Guests, which are not among the usual travel necessities.
15.4. Vehicles of hotel guests can park free of charge in the uncovered and unguarded parking lot. The Service Provider excludes liability for any damage to vehicles parked in the parking lot and for any items placed in them (including, but not limited to, vehicle break-ins and theft of any item in the vehicle; vehicle theft; damage caused by natural phenomena). The hotel does not assume responsibility for valuables left in the rooms, use the safes located in the rooms or at the central reception.
Traffic in the parking lot must comply with traffic regulations. The permitted speed of vehicles is 20 km/h.
15.5. Please dispose of trash in the bins provided on the premises or in the rooms. Furniture should not be taken out of the room or the building.
15.6. Guests may only use the equipment and facilities on the complex's premises at their own risk, in accordance with the mandatory instructions/manuals provided.
15.7. Smoking is prohibited in closed areas of the hotel (including guest rooms) and in communal areas, in accordance with Act No. XLII of 1999 on the protection of non-smokers. Signs indicating the obligation to comply with the law are displayed in the areas specified by the law. The hotel staff are authorized to warn guests and any other persons on the hotel premises to comply with the law or to cease any unlawful behavior. Guests or any other persons on the hotel premises are obliged to comply with the law and any requests made.
If the hotel operator is fined by the competent authority due to the unlawful behavior of any guest or any other person on the hotel premises under the referenced law, the operator reserves the right to pass on the amount of the fine to the person displaying the unlawful behavior and demand payment from them.
If a guest demonstrably violates the obligations set forth in the law, they are obliged to pay a fee of HUF 30,000 to the hotel operator, which the hotel operator is entitled to charge to the guest's room bill and which the guest is required to pay upon departure.
15.8. In case of fire, the guest must immediately inform the reception.
15.9. Guests who share rooms and use the hotel's common-use equipment and furnishings are jointly responsible for damages resulting from misuse.
15.10. Written consent from the hotel and permits from authorities are required for fireworks and other activities requiring permits brought by hotel guests.
15.11. The use of the hotel's spa section is at the guest's own risk. Slippery conditions prevail in the vicinity of water, and the hotel is not responsible for accidents resulting from such conditions or the non-purposeful use of pool and sauna areas.
15.12. The Guest acknowledges that the golf course can only be used by prior arrangement and with a valid golf proficiency test. The use of the golf course is subject to the prevailing golf regulations, which are available at the golf club reception.
15.13. The Guest must ensure that children under 14 years of age under their responsibility are accompanied by an adult in the hotel. Parents are fully responsible for any damage caused by their children. The spa area's thermal pools and saunas are not accessible to children for health reasons; parents are responsible for supervising children in this regard.
15.14. The Guest must immediately report any damage they incur at the hotel and provide all necessary information to the hotel for clarifying the circumstances of the incident, including any police reports/police procedures required.
15.15. The Guest expressly acknowledges that the hotel operates a closed-circuit camera system for security reasons in common areas of the hotel (excluding changing rooms, restrooms, but including the car park and immediate external areas of the hotel), and recordings are deleted in accordance with applicable legal requirements.

Liability for Damages by Contracting Party

The Guest is responsible for all damages and losses suffered by the Service Provider or third parties due to the fault of the Guest, their companions, or other persons under their responsibility. The guest is obliged to compensate the Service Provider for any damage caused. This liability exists even if the injured party has the right to claim compensation directly from the Service Provider.

Obligations of the Service Provider

17.1. Fulfillment of the accommodation and other services ordered under the contract in accordance with applicable regulations and service standards.
17.2. Investigation of the Guest's written complaint and taking necessary steps to address the issue, with documentation in writing.
17.3. To ensure the peace of our guests, it is prohibited to make noise after 22:00 on the hotel premises and terraces, including disturbingly loud television viewing, listening to music, or loud music in the lobby, for which the hotel staff are responsible. An exception is made for pre-arranged music or dance programs.

Rights of the Service Provider

18.1. If the Guest fails to meet their obligation to pay for services that have been used or contracted but not used, the Service Provider has a lien on the Guest's personal property brought into the hotel.
18.2. The porters providing continuous supervision on the complex's premises are authorized to check the identity of entering and exiting Guests.
18.3. In case of necessity, the security service is entitled to direct traffic on the complex's premises.

Liability of the Service Provider for Damages

19.1. The Service Provider is responsible for the damage suffered as a result of the loss, damage, or destruction of the Guest's belongings, provided that they were deposited in the safe designated by the Service Provider or handed over to an employee of the Service Provider, who could reasonably be considered authorized to receive them.
19.2. The liability of the Service Provider does not extend to events of force majeure or those occurring due to reasons beyond the control of the Service Provider's employees and guests, or those caused by the Guest themselves.
19.3. The Service Provider may designate areas on the complex's premises that Guests cannot enter. The Service Provider is not liable for any damage or injury suffered by Guests in such areas.
19.4. The Service Provider is only liable for valuables, securities, and cash if it expressly accepted them for safekeeping or explicitly refused to accept them for safekeeping, or if the damage occurred for reasons for which it is generally liable. In this case, the burden of proof lies with the Guest.
19.5. The Service Provider is not liable for damages resulting from non-intended use.
19.6. The Service Provider shall not be liable for damages if the use of the hotel's wellness section or sports facilities is restricted or not allowed due to extraordinary or health-related maintenance requirements.

Guest Illness, Death

20.1. If the Guest falls ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider offers medical assistance.
20.2. In the event of the Guest's illness/death, the Service Provider may claim cost compensation from the patient/deceased's relatives, heirs, or the payer of the invoice; for any medical and procedural costs incurred, the consideration for services used before death, and for any damages caused to equipment and furnishings as a result of the illness/death incident.

Security of Data Processing

21.1. Providing a name and email address is mandatory for subscribing to the newsletter on the Service Provider's website. By subscribing to the Newsletter, the User consents to the processing of the provided data. The Service Provider processes the data until the data subject requests deletion.
21.2. The option to unsubscribe is provided in every newsletter via a direct link, and it is also available on the website.
21.3. The User is responsible for the accuracy of the provided personal data.
21.4. The Service Provider protects the data, especially against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as against accidental destruction and damage.
21.5. The Service Provider, together with the server operators, ensures the security of the data.
21.6. Only the employees of the data controller have access to the personal data provided by the User. The data controller does not disclose personal data to third parties other than those specified.
21.7. More detailed information about data processing can be found in the "Data Processing Information" available on the website or requested via email sent to reservation@greenfieldhotel.hu or in person at the hotel reception.
21.8. The User acknowledges that the Service Provider is obliged to provide personal data to the requesting authority based on legal authorization if the legal conditions are met. The User cannot object to data disclosure based on legal, regulatory, or judicial orders.

Confidentiality

22.1. The Service Provider is obliged to handle personal data in accordance with the provisions of the law on the protection of personal data and the transparency of public data in the performance of the obligations stipulated in the Contract.

Force Majeure

23.1. Force majeure includes any cause, event, or circumstance over which the party has no control (force majeure). Force majeure events include, but are not limited to:

Any force majeure event releases the parties from their obligations arising from the Contract until such cause or circumstance exists. The parties agree to do everything in their power to minimize the possibility of such events and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

Place of Performance and Applicable Law in the Parties' Legal Relationship

24.1. The place of performance is the location of the accommodation hotel. (9740 Bük, Golf Road 4.)
24.2. In connection with any dispute arising from the accommodation contract, the court competent in terms of subject matter and local jurisdiction shall be designated.
24.3. The legal relationship between the Service Provider and the Guest is governed by Hungarian laws.

Data of Visitors to the Service Provider's Website

25.1. When visiting the website operated by the Service Provider, the user's IP address or any other personal data is not recorded. During the visit to the website, searching is allowed freely and anonymously. The Service Provider uses anonymous internet visits solely for statistical purposes, to optimize its internet presence, and to enhance system security; the recorded data does not contain any personal information.
25.2. The Service Provider treats all data and facts relating to Users as confidential and uses them solely for its own research and statistical purposes.
25.3. The Service Provider does not assume responsibility for previously deleted but still archived pages through the cooperation of internet search engines. The removal of such pages is the responsibility of the operator of the search engine.

Newsletter

By subscribing to the Service Provider's newsletter, the user voluntarily provides their name and email address, consenting to receive electronic mail from Adventor Hotel Ltd. The Adventor Hotel Ltd. ensures that the user can unsubscribe from the newsletter at any time by sending a cancellation request to reservation@greenfieldhotel.hu or by using the direct link provided in the newsletter.

By entering into the accommodation service contract, you acknowledge that you have read and understood the above terms and regulations and agree to them. The GTC may be modified at a later date. Valid until revoked.