General Hotel Terms and Conditions (GTC)

1. General provisions

1.1.The General Hotel Terms and Conditions (hereinafter: GTC) summarise the contractual content on the basis of which the Hotel Golf KFT, 9740 Bükfürdő, Golf út 4. (hereinafter Service Provider) generally concludes an Accommodation Contract with their Guests.

1.2. Specific terms and conditions do not form part of this GTC, but do not exclude the conclusion of special arrangements with travel agents, tour operators, and separate different terms and conditions that are appropriate for the particular business.

2. Contracting Parties

2.1.The Guest shall use the services provided by the Service Provider. If the Guest places an order for the Services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are fulfilled, become contractual parties (hereinafter: the Parties).

2.2. If an order for the Services is placed by a third party (hereinafter: the Agent) on behalf of the Guest, the terms of cooperation shall be governed by an agreement between the Service Provider and the Agent. In this case, the Service Provider shall not be obliged to investigate whether the third party is lawfully representing the Guest.

3.The Manner and Conditions of Using the Service

3.1. The Service Provider shall send a written quotation to the Guest upon oral or written request for quotation. If no specific order is received within 48 hours of sending the quotation, the Service Provider shall no longer be bound by it.

3.2.The Contract shall be entered into only with the written confirmation of the Guest’s written reservation sent by the Service Provider, and shall therefore be considered as a written Contract.

3.3. Oral reservations, agreements, modifications, or verbal confirmation by the Service Provider shall not qualify as a contract.

3.4. The Accommodation Contract shall be for a fixed period.

3.5. If the Guest leaves the room permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.

3.6.Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may require the reimbursement of the service already provided.

3.7.The condition of using the accommodation service is that the Guests verify their identity in accordance with the legal requirements before occupying the room. No one can stay in the hotel without notice.

3.8.Modifications and / or addenda to the Contract require a written agreement signed by the Parties.

4.Check-in and check-out

4.1.The Guest has the right to occupy the rented premises from 15:00 on the day agreed.

4.2. In the event that the Guest does not arrive by 18:00 on the agreed day, the Service Provider has the right to withdraw from the Contract, unless a later date of arrival is stipulated.

4.3.The Guest shall leave the room by 11:00 on the day of departure.

4.4. Depending on the occupancy of the hotel, it provides early check-in and late check-out services for a fee. If you would like to use this service, please inform our reception the day before your arrival.

5. Extension of Stay

5.1. Extension of the stay by the Guest requires the prior consent of the Service Provider.

5.2. If the Guest does not vacate their room by 11:30 p.m. on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to the extension of the stay, the Service Provider is entitled to charge the price of the room for one additional day and at the same time the Service Provider’s obligation to provide services shall terminate.

6. Prices

6.1. The current list prices for the hotel are posted on the information board in the hotel lobby. Price lists for other services are available at the hotel department concerned.

6.2. The Service Provider may change the prices advertised without prior notice (for example, due to package prices or other discounts). If the Guest has booked the accommodation and the Service Provider has confirmed it in writing, the Service Provider may not change this accommodation price. The current prices of the Service Provider are found on the hotel website (https://greenfieldhotel.net).

The Service Provider offers a best price guarantee. It is a prerequisite for the guarantee to be valid that Guests must have a valid reservation confirmed at https://hmhotels.hu and / or the official hotel website. The discounted price is valid under the same booking conditions as the one confirmed by the hotel. These conditions are as follows:

• Valid for the same hotel
• Arrival and departure dates in the booking are identical
• The number and the age of guests are the same
• The room type and the number of rooms are the same
• There is no difference between the quantity and content of other services ordered

The following price types are not covered by the price guarantee:

• Prices available on a non-public domains (club system, corporate, etc.)
• Prices available on auction websites
• In the case of using loyalty points given by any partner

6.3. The Guest can always obtain information on the price of the services at the hotel reception prior to the start of the service.

6.4. When announcing the prices, the Service Provider shall indicate the rate of the tax content of the prices (VAT, TT) regulated by law and applicable at the time of quoting. The prices published include the VAT due, but do not include the tourist tax payable on site. The Service Provider transfers the additional charges due to the amendment of the effective tax law (VAT, TT) to the Contracting Party with prior notice. There is a 15% service charge at the hotel restaurant, café, wellness bar and room service.

7. Offers, Discounts

7.1.Current offers and discounts are announced on the hotel website. Discounts offered always apply to individual bookings.

7.2. Discounts offered cannot be combined with any other discounts.

7.3. The Service Provider shall determine the terms and conditions set out in an individual contract when booking products subject to special conditions, in the case of group bookings or events.

8. Discounts for Children

8.1.For children, in the case of sharing a room with their parents, the following accommodation and meal discounts are offered:

• 0 to 5,99 years: 100%
• 6 to 11,99 years: 50% discount on extra bed
• over 12 years: 20% discount on extra bed

8.2.Extra beds are only available in certain room types..

8.3. Extra beds must be requested in advance from the Service Provider at the time of booking.

9. Cancellation Policy

9.1. Reservations may be cancelled up to 3 days prior to arrival free of charge. In the case of late cancellation or no show, the hotel shall charge 50% of the cost of the service ordered as compensation.

9.2. If the Contracting Party has ensured the provision of accommodation services with an advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall enforce the full amount of the advance payment as specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 12:00 p.m. on the day following the date of arrival, after which the Service Provider’s obligation to provide services shall terminate.

9.3. If the Contracting Party has not ensured the accommodation services with advance payment, credit card guarantee or in any other way stipulated in the Contract, the Service Provider’s obligation to provide services shall terminate after 18:00 local time on the day of arrival.

10. Cancellation Policy for Groups and Events Regarding Accommodation

10.1.The Guest may cancel the service free of charge up to 31 days prior to arrival.

10.2.The written cancellation must be received by the hotel by the indicated time.

10.3. If the Guest does not arrive on the indicated day and no cancellation has been made, the Hotel shall notify the Guest the next day and, unless otherwise requested by the Guest, may let the room for the remainder of the booking.

11. Cancellation Policy for Groups and Events Regarding Catering

11.1. We are unable to accept changes in the headcount for meals within 48 hours prior to service.

11.2.In the case of cancellation after the deadline or no cancellation, 100% of the price of the service ordered without drinks shall be payable as cancellation fee. The meal times to be considered for this are 11:00 for lunch and 17:00 for dinner, regardless of the time of service ordered.

12. Refusal to Perform the Contract, Termination of the Obligation to Provide Services

12.1. The Service Provider is entitled to terminate the Accommodation Contract with immediate effect, thus refusing to provide the Services if:

• the Guest does not use the room or facility provided for its intended purpose;
• the Guest does not vacate their room by 12:30 p.m. on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to the extension of the stay;
• the Guest behaves in an inappropriate manner with the security and order of the accommodation or its employees, is under the influence of alcohol or drugs, exhibits threatening, abusive or other unacceptable behaviour;
• the Guest suffers from an infectious disease;
• the Contracting Party fails to meet their contractual advance payment obligation by the due date;

12.2. If the contract between the parties is not performed due to “force majeure”, the contract shall be terminated

13. Method of Payment, Guarantee

13.1.The consideration for the ordered services can be paid on site by cash (HUF or EUR), by credit card indicated by the Service Provider as accepted, by bank transfer, or by payment via the website.

13.2. In the case of bank transfer, unless otherwise stipulated by the agreement with the Service Provider, the Guest is obliged to transfer the consideration for the services to the hotel bank account before the indicated date of arrival by crediting the respective amount to the hotel bank account until the day of arrival or by an irrevocable statement issued by the financial institution holding the Guest’s account stating that the transfer was completed.

13.3. Individual room reservations can be guaranteed by entering credit card details or advance payment.

13.4. Other payment methods on site: OTP Széchenyi Pihenő Kártya (Széchenyi Relaxation Card; a debit card of fringe benefits of an employee that can be spent mainly on accommodation, issued by OTP Bank), and vouchers issued by the hotel and / or its contracted partner.

13.5.Preliminary disclosure of details required for credit card payment, details of payment process and terms.

You can pay comfortably and securely in our webshop by using your credit card. After ordering the selected products, you will be directed to the K&H Bank website, where you can pay with your credit card through the encryption transaction used by the Bank, which is currently considered the most secure. All our Customers need to do is to select the payment method by clicking on “payment by credit card” and then enter the card number and expiration date on the payment server of K&H Bank. K&H Bank accepts VISA, VISA Electron, MasterCard and Maestro cards.

We can accept credit cards issued exclusively for electronic use only if their use is authorised by the bank issuing the card. Please check with your bank to see if your card can be used for online purchases.

After a successful purchase, K&H Bank will issue an authorisation number for the transaction, which is worth writing down or printing out the entire page. In the event of an unsuccessful transaction, K&H Bank shall state the cause of the error in an error message.

In the event of a complaint by the Cardholder, the manner and conditions of submission of the complaint, the rights and possibilities of returning the goods, the manner and conditions of exchange of goods, the manner and conditions of indemnification of the Cardholder.

13.6. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider shall issue and send an electronic invoice of the fees payable or any amount paid by the Guest to the Service Provider for any reason.

The Service Provider shall base the invoice for the amounts paid / payable on the data provided at the time of making the online booking and, in the case of booking by e-mail, telefax or telephone, the data provided by the person making the booking.

The details provided here (name, address, tax number if applicable) will be included in the “Buyer” section of the invoice. The Guest may request the modification of the information provided within 1 day after the booking, after that, the modification is no longer possible.

The Service Provider shall issue the final invoice on the basis of the information provided when booking.

Although the Guest has the option of paying in a currency other than the currency of the booking, the invoice will be issued in the original currency of the booking (and not in the currency of the payment).

Only one invoice shall be issued per booking. Reservations cannot be divided into several parts for billing purposes. If you wish to have separate invoices for the names of two or more guests (or companies), a separate booking must be made for each of them. However, subsequent changes to reservations (e.g. the purchase of additional services) will be billed separately.

The Service Provider shall send an electronic invoice to the email address provided at the time of the booking for each booking and after leaving the hotel. The electronic invoice will be sent from the Service Provider’s address to the email address provided when booking.

If you need a paper invoice for any reason, please request it by email at this email address: reservation@greenfieldhotel.hu.

If you find any mistake in your invoice, the Guest or the person / company listed on the invoice is kindly requested to send an email to the following address to remedy the problem:

Greenfield Hotel Golf & Spa / Hotel Golf Kft.
Bükfürdő
Golf út 4.

We strive to process and respond to your remark within 15 days of the announcement.

The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person / company named in the reservation. Pursuant to the relevant Hungarian legislation (currently Act XXXV of 2001 on Electronic Signatures, Act C of 2000 on Accounting and Decree 46/2007 of the Ministry of Finance), companies are entitled to issue their invoices electronically.

The electronic invoice is a special format file containing the image of a traditional invoice issued by the Service Provider in the form of a PDF document (meeting the requirements of the Hungarian invoice format required by Act CXXVII of 2007 on VAT) and their electronic signature and time stamp (within the PDF file) in accordance with the provisions of the above mentioned Hungarian legislation.

The signature is made on behalf of the Service Provider and bears a “Qualified Certificate” issued by a qualified certification body contracted for this purpose. The electronic invoice contains all the necessary information to verify the validity of the certificate attached to the signature and time stamp of the invoice.

The signature is made on behalf of the Service Provider and bears a “Qualified Certificate” issued by a qualified certification body contracted for this purpose. The electronic invoice contains all the necessary information to verify the validity of the certificate attached to the signature and time stamp of the invoice.

To view and verify the origin and authenticity of the electronic invoice, Adobe Reader version 8 or later must be installed on the computer.

14. Placement Guarantee

14.1.If the hotel of the Service Provider is unable to provide the services specified in the Contract due to their own fault (e.g. overbooking, temporary operation problems, etc.), the Service Provider is obliged to immediately arrange the Guest’s accommodation.

14.2.The Service Provider is obliged to provide / offer the services specified in the Contract in the same or higher category of accommodation for the price confirmed and for the period of time specified therein or until the clearance of the obstruction. All additional costs of providing replacement accommodation shall be borne by the Service Provider.

14.3. If the Service Provider fully complies with these obligations or if the Guest has accepted the replacement accommodation offered to them, the Contracting Party shall not be entitled to claim any subsequent compensation.

15.Rights of the Guest

15.1. By entering into the Accommodation Contract, the Guest acquires the right to the normal use of the rented premises, and the normal use of the facilities of the accommodation facility made available to the Guests as normal and without special conditions, and standard service during the opening hours indicated.

15.2.The Guest may complain about the performance of the services provided by the Service Provider during the stay at the hotel. The Service Provider undertakes to handle any complaint that has been submitted to them in writing (or recorded by them) during this period. The Service Provider handles any complaints individually. Complaints may be submitted by the Guest at the following address and contact details:

Greenfield Hotel Golf & Spa / Hotel Golf Kft.
Bükfürdő
Golf út 4.
Phone: +36 94 801 600
Email: reservation@greenfieldhotel.hu

16. Obligations of the Guest

16.1.Payment of the fee agreed: due by the deadline stated in the confirmation or upon the expiration of the Accommodation Contract.

16.2. In the event of Guests bringing food or drink to the hotel and consume it in public areas, the Service Provider shall be entitled to charge a reasonable fee for this (so-called “corkage” for drinks). It is forbidden for hotel guests to take out food / drink from hotel catering units.

16.3. The Service Provider’s consent must be sought before installing any electrical equipment that guests bring to the accommodation that is not part of their usual travel needs.

16.4.Hotel guests can park their cars free of charge in the open-air and unguarded car park. The Service Provider excludes any liability for any damage to the vehicles in the car park and the objects placed within (including, but not limited to, vehicle burglary and theft of any object in the vehicle; theft of the vehicle; damage resulting from adverse climatic events). The hotel does not take responsibility for valuables left in the rooms, please use the in-room safe deposit boxes or the ones at the central reception.

Road Traffic Code must be complied with in the car park at all times. The speed limit for vehicles is 20 km/h.

16.5.Hotel guests are entitled to use the hotel’s underground car park for a fee. During the use of the underground car park, the hotel guest is responsible for the damage, possible loss or destruction of the remote control required for use and provided by the hotel to the guest to whom the hotel handed over the remote control upon or after check-in.

If the Guest fails to discharge their liability, they are obliged to reimburse the Service Provider for the costs of repairing or replacing the remote control.

Road Traffic Code must be complied with in the underground car park at all times.

The Service Provider shall be liable for any damage to the vehicles in the underground car park and the objects placed within (including, but not limited to, vehicle burglary and theft of any object in the vehicle; theft of the vehicle; damage resulting from adverse climatic events) as provided in the Civil Code.

16.6.Please dispose of rubbish in the bins placed in the area of the complex or in the rooms. It is not allowed to take out or move furniture from the room or the building.

16.7.The Guest may use the tools and equipment in the area of the complex at their own risk, subject to the obligatory observance of the posted user manuals.

16.8. Pursuant to Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in the enclosed spaces and rooms of the hotel (including guest rooms) and in public areas. Signs of obligation to comply with the aforementioned legislation have been placed by the hotel in the areas stipulated in the legislation. The hotel staff is entitled to warn guests and anyone in the hotel area that they are obliged to comply with the legislation and stop unlawful conduct. Guests or anyone in the hotel area is required to comply with the legislation and to heed any warnings.

If the hotel operator, pursuant to the aforementioned legislation, is fined by the competent authority for the unlawful conduct of any guest or other person present on the premises, the operator reserves the right to transfer the fine to the person who committed the unlawful conduct or demand them to pay for it.

If the guest is proved to be in breach of the above legal obligations, they are obliged to pay a fee of HUF 10,000 to the hotel operator, which the hotel operator is entitled to charge to the guest’s room account and which the guest is obliged to pay upon departure.

16.9. In the event of a fire, please inform the reception immediately.

16.10. Guests using the rooms and common tools, furniture of the hotel together are jointly and severally liable for the damage resulting from improper use.

16.11. Fireworks and other activities requiring authorisation brought by the hotel guest require the written consent of the hotel as well as official permissions obtained by the hotel guests.

16.12. The Guest shall ensure that a child under the age of 14 under their responsibility stays in the Service Provider’s hotel only under adult supervision.

16.13.The Guest must report any damage done to them immediately at the hotel and provide the hotel with all necessary information needed to clarify the circumstances of the incident and possibly to record the police report / conduct the police procedure.

16.14. The Guest expressly acknowledges that, for security reasons, the hotel operates a closed-circuit camera system in the common areas of the hotel (except changing rooms, toilets, but including the car park and the outside areas directly adjacent to the hotel), the recordings of which shall be erased pursuant to the relevant legislation.

17. Pets

17.1.Pets (dogs, cats) can be brought into the hotel for a fee set out in the price list. Guide-dogs can be brought to the hotel free of charge.

18. Rights of the Service Provider

18.1. If the Guest fails to fulfil their obligation to pay the fee for the services (subject to liquidated damages) used or ordered in the Contract but not used, the Service Provider shall have a right of lien on the Guest’s personal property which they have taken to the hotel to secure the claims of the Service Provider.

18.2.The reception service, which provides permanent supervision in the area of the complex, has the right to check in and out guests, to verify their identity and, if necessary, to inspect the vehicles on departure.

18.3. If required, the reception service is entitled to direct traffic on the complex.

19. Obligations of the Service Provider

19.1. Provide the accommodation and other services ordered under the Contract in accordance with the applicable regulations and service standards.

19.2. Investigate the Guest’s written complaint and take the necessary steps to address the issue and record it in writing.

19.3.It is forbidden to make loud noises within the hotel area and on the terraces during the hours after 22:00, including watching TV and listening to music in the rooms disturbingly loudly, as well as playing loud music in the lobby; having this regulation met is the responsibility of the hotel staff.

20. Illness, Death of the Guest

20.1.If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider offers medical assistance.

20.2. In the event of illness / death of the Guest, the Service Provider shall seek reimbursement of costs from the patient / deceased’s relatives, heirs or bill payers; in terms of any medical and procedural costs, the consideration for services used prior to death, and any damage to equipment or items in connection with the illness / death.

21. The Security of Data Processing

21.1. The name and email address are required to sign up for the Newsletter on the siteof the Service Provider. By subscribing to the Newsletter, the User agrees to the processing of their data. The Service Provider shall process the data until the Data Subject requests the erasure thereof.

21.2. Unsubscribing is provided by a direct link in every newsletter or on the website.

21.3. The User is responsible for the authenticity of the personal data provided.

21.4. The Service Provider shall protect the data in particular against unauthorised access, alteration, transmission, disclosure, erasure or destruction, as well as accidental destruction and damage.

21.5.The Service Provider together with the server operators shall ensure the security of the data.

21.6.The personal data provided by the User shall be accessible only to the staff of the Data Controller. Personal data shall not be transferred to third parties other than those specified by the Data Controller.

21.7. For more information on the processing of your personal data, please refer to the “Data Protection Information Sheet” on the website, or request it by sending an email to reservation@greenfieldhotel.hu or in person at the hotel reception

21.8.The User acknowledges that the Service Provider is obliged by law to disclose personal information to the requesting authority if legal conditions thereof are met. The User may not object to the provision of information based on law, official or judicial decision.

22. The Service Provider’s Liability for Damages

22.1.The Service Provider shall be liable for any damage suffered due to the loss, damage or destruction of the Guest’s property, provided that the Guest placed them in a safe deposit box designated by the Service Provider or transferred them to an employee of the Service Provider who the Guest could have regarded entitled to receive their property.

22.2.The Service Provider shall not be liable for any damage that occurred due to an unavoidable cause outside the scope of the Service Provider’s employees and their Guests or was caused by the Guest himself.

22.3.The Service Provider may designate locations within the complex that Guests may not enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.

22.4. The Service Provider shall be liable for valuables, securities and cash only if the item has been explicitly taken over for safekeeping or has been explicitly refused for safekeeping or the damage has occurred for a reason for which they are generally liable. In this case, the burden of proof shall lie with the Guest.

22.5.In addition, the Service Provider shall not be liable for damage resulting from improper use.

22.6. The Service Provider shall also not be liable for indemnification if the use of the wellness or sports facilities of the hotel is limited or not permitted for the duration of the maintenance ordered to comply with extraordinary or health regulations.

23. Confidentiality

23.1. The Service Provider shall comply with the provisions of the Act on the Protection of Personal Data and Disclosure of Data of Public Interest in performing their obligation under the Contract.

24. Force Majeure

24.1.Any cause or circumstance (for example war, fire, flood, weather, power shortage, strike) over which a party has no control (force majeure) shall exempt any party from performing their obligations under the Contract until such cause or circumstance exists.

25. Place of Performance and Law Applicable to the Legal Relationship between the Parties, the Court Seized

25.1. The place of performance is the place where the hotel is located.

25.2. All disputes arising out of the accommodation contract, in respect of the Service Provider, shall be considered by a competent court of law with local jurisdiction.

25.3.The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.

26. Data of Visitors to our Website

26.1. The Service Provider shall not record either the user’s IP address or other personal data when visiting the website operated by them. Searching the website is free and anonymous. The Service Provider shall use the anonymous internet visit exclusively for statistical purposes, to optimise its Internet presence, to increase the security of the system, and the data recorded do not contain any personal data.

26.2. The Service Provider maintains confidentiality of all data and facts concerning the Users and uses them solely for the purpose of making their own research and statistics.

26.3. The Service Provider shall not be liable for any previous pages that have already been deleted but have been archived with the help of Internet search engines. These should be removed by the operator of the search engine.

27. Newsletter

27.1. The Service Provider delivers online Newsletters and electronic direct marketing messages (hereinafter Newsletter) to subscribers to the newsletters of the website operated by the Service Provider on several occasions each month.

28. Privacy Statement

28.1.The Service Provider attaches high priority to the protection of personal data at all times. The personal data provided to the Service Provider shall be treated in accordance with the relevant legislation in all cases, its security shall be ensured, technical and organisational measures shall be taken and the rules of procedure necessary to comply with the relevant legislation shall be established.

Pursuant to the Privacy Act, the Service Provider shall use the data of the users for the purposes of contracting, billing and for its own advertising purposes at all times.

By entering into the accommodation contract, you agree that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may change later.

Valid until revoked.